Returns Policy
Returns Policy
If you have made an online order and you are a consumer (a natural person acting for purposes which are outside your trade, business or profession), you have the following rights:
- Where you have ordered paper documents, you may cancel your order to obtain a refund within 7 days of delivery of the order by sending an e-mail to sales@iala-aism.org or by letter sent by post to IALA-AISM, 10 rue des Gaudines, 78100 Saint-Germain-en-Laye, France. You will not be refunded the cost of returning the order.
- Where you have ordered electronic documents, you agree that the service purchased is provided as soon as you download your electronic document, and you cannot cancel your order.
- Where you have registered for a workshop or seminar, you may cancel your registration to obtain a refund within 7 days of making your order (except that you cannot cancel your registration within 10 days of the course). You may cancel by sending an e-mail to sales@iala-aism.org or by letter sent by post to IALA-AISM, 10 rue des Gaudines, 78100 Saint-Germain-en-Laye, France.
- Refunds will be made on the credit card used for the purchase.